Terms & Conditions

RaahSathi operates strictly as an emergency roadside assistance marketplace and technology aggregator platform connecting vehicle drivers stranded on highways or city locations ("Customers") with nearby independent, KYC-verified automotive patrol technicians and workshops ("Mechanics" or "Service Providers").

• Age Requirement: You must be at least 18 years of age or older and possess legal authority to enter into binding agreements under Indian Laws.
• Accurate Registration: Users must provide truthful, current, and complete registration details (Full Name, Active Mobile Number, Vehicle Registration, and valid ID). Providing fraudulent or impersonated identities is strictly prohibited.

All independent partner mechanics registered on RaahSathi must adhere strictly to platform service level standards:

• Accurate Breakdown Location: Customer must share precise GPS breakdown coordinates, landmark details, and remain reachable on phone during dispatch.
• Vehicle Specification: Provide exact vehicle make, model, fuel type (Petrol/Diesel/EV), and breakdown description to ensure dispatch of appropriate tools.
• Timely Settlement: Make complete, punctual payment of generated digital invoices upon job completion.
• No Fake or Hoax Requests: Submitting fake emergency requests, pranks, or abandoning breakdown spots without cancelling is punishable under platform rules.

RaahSathi operates on a transparent 2-Layer Pricing System designed to prevent highway exploitation:

• Layer 1 (Visiting & Distance Charge): Base fee + per-KM distance rate calculated automatically for the round trip (2x distance) from the mechanic's location to breakdown point.
• Physical On-Site Inspection: The initial estimated charge covers diagnostic inspection & basic assistance. If physical breakdown inspection reveals additional internal faults (e.g. clutch overhaul, alternator failure, spare part replacement):
  • The mechanic will update the digital job quote on the app.
  • Mandatory Customer Approval: Extra repairs will ONLY commence after the customer explicitly reviews and approves the updated price estimate on the app screen.
• No Surcharges on Customers: RaahSathi does NOT charge hidden customer convenience fees or extra commission markup on top of approved invoice rates.

Multiple secure payment options are supported on RaahSathi:

Funds are secured in RaahSathi Escrow Vault and released to the mechanic only after service completion verified by OTP.

Role Clarity Notice: RaahSathi is a digital technology platform that facilitates connections between vehicle drivers and independent service providers.

• Workmanship & Parts Responsibility: Repair quality, durability of spare parts fitted on-site, and physical mechanical workmanship are the primary responsibility of the dispatched service provider/mechanic.
• RaahSathi Protection Guarantee: While primary workmanship rests with the mechanic, RaahSathi actively protects customers by verifying mechanic credentials, facilitating Escrow hold security, and maintaining a dedicated 24×7 Dispute Resolution Desk to inspect claims and enforce refunds where service falls short.

RaahSathi reserves the right to immediately suspend, restrict, or permanently terminate user or mechanic accounts under the following circumstances:

Collection, usage, GPS tracking rules, and storage of user information are strictly governed by our Privacy Policy. Please review our complete Privacy Policy at RaahSathi Privacy Policy & Data Safety Rules.