Frequently Asked Questions

Our automated geo-telemetry algorithm instantly notifies the nearest verified partner technician or recovery truck within your 5–15 km radius. Average arrival time across 25+ major Indian cities and key expressways (Yamuna Expressway, NH-48, NH-44, Mumbai-Pune Expressway) is under 25 minutes. You can track your assigned technician's live GPS location, real-time route, and estimated time of arrival on your active dashboard map in real time.

Follow these critical steps immediately:

• 1. Turn on Hazard Lights: Warn approaching vehicles immediately, especially during nighttime, rain, or fog.
• 2. Maneuver to the Shoulder: If safe, steer your vehicle onto the extreme left emergency shoulder or paved breakdown bay.
• 3. Deploy Warning Triangles: Place your reflective hazard triangle at least 50 meters behind the car to alert oncoming high-speed traffic.
• 4. Stand Behind Crash Barriers: Never wait inside or directly behind an immobilized car on an expressway. Keep all passengers behind the metal crash barrier.
• 5. Share Location on RaahSathi: Open RaahSathi or call our 24×7 hotline (+91 9891819236). Our emergency dispatch team will broadcast your exact coordinates to highway patrol units.

Over 85% of vehicle breakdowns are resolved directly on-site by our certified mobile mechanics without requiring towing:

• Tyre Emergencies: Tubeless tyre puncture vulcanization, valve stem repairs, and stepney spare wheel mounting.
• Battery Services: Professional 12V/24V jumpstarts with heavy-duty commercial booster cables and on-the-spot battery terminal de-sulfation.
• Fuel Emergency: Delivery of 5 to 10 litres of emergency petrol or diesel in approved safety containers.
• Engine & Cooling: Radiator coolant leakage top-up, fan-belt adjustment, and radiator hose bandaging.
• Transmission & Brakes: Clutch cable adjustment, accelerator wire replacement, and brake bleeding.
• Key Lockout Rescue: Non-destructive key retrieval using pneumatic wedge tools without glass damage.

We operate three certified towing configurations to match your exact vehicle engineering:

• Hydraulic Flatbed Tow Trucks: Mandatory for all automatic transmission cars, electric vehicles (EVs), luxury sedans (Audi, BMW, Mercedes), and all-wheel-drive (AWD/4x4) SUVs where all 4 wheels must be securely lifted off the asphalt to prevent transmission damage.
• Wheel-Lift Underlift Tow Trucks: Perfect for manual transmission hatchbacks, sedans, and vehicles stuck in tight underground basement parkings where flatbed ramps cannot fit.
• Heavy Recovery Crane & Winch Units: Deployed for commercial multi-axle trucks, buses, overturned vehicles, and off-road ditch recoveries requiring hydraulic winch extraction.

Yes, absolutely. RaahSathi operates 24×7 Rapid Patrol Corridors along India's busiest expressways, including:

• Yamuna Expressway (Greater Noida – Agra)
• Delhi-Mumbai Expressway & NH-48 (Delhi – Jaipur – Ahmedabad – Mumbai)
• NH-44 (Panipat – Delhi – Agra – Gwalior)
• Eastern & Western Peripheral Expressways (KMP / KGP)
• Mumbai-Pune Expressway & Samruddhi Mahamarg
• Bengaluru-Mysuru Expressway & Hyderabad ORR

Nighttime emergency calls receive immediate priority escalation from our command desk.

Zero Damage Guarantee. For performance cars, sports sedans, and low-ground-clearance vehicles, we dispatch specialized low-incline hydraulic flatbed trucks equipped with polyurethane ramp extension runners and soft-touch wheel webbing straps that secure purely to the tyre treads. Chains are never attached to your car's suspension arms, bumpers, or steering tie-rods.

Yes! We have specialized two-wheeler mobile units equipped with puncture repair guns, digital tyre inflators, spark plug kits, chain lube & master-link tools, and 12V jump-starters. For immobilized high-capacity cruisers and superbikes, we provide specialized flatbeds with motorcycle front-wheel locking chocks and 4-point ratchet straps to transport bikes upright without scratches.

You have 100% control over the destination. You can choose to tow your vehicle to:

• Your brand's authorized dealership workshop (Maruti Suzuki, Hyundai, Tata Motors, Mahindra, Toyota, etc.).
• Your trusted local neighborhood mechanic or home garage.
• A RaahSathi Verified Gold Partner Garage nearby, where you receive standardized transparent parts pricing and prioritized repair queues.

RaahSathi EV Shield™ is India’s dedicated roadside emergency fast-charging network for electric vehicles. If your EV battery drains completely on a highway or in city traffic:

• Our mobile emergency van equipped with a high-capacity 60kW DC Fast-Charging unit reaches your GPS location.
• In 15–20 minutes, it delivers an emergency 15 to 25 kWh boost (approx. 35–55 km of driving range).
• This provides ample range to safely reach the nearest static charging hub or highway station without requiring expensive long-distance towing.

We support 100% of EV charging connectors on Indian roads:

• CCS Type-2 (Combined Charging System): Tata Nexon EV, Punch EV, Curvv, Mahindra XUV400, MG ZS EV, Hyundai Ioniq 5 / Kona, BYD Atto 3 / Seal, Kia EV6, BMW iX, Mercedes EQE.
• GB/T Fast DC: Mahindra e-Verito, Tigor EV fleet variants.
• Type-2 AC Connectors: Ather 450X, Ola S1 Pro, TVS iQube, Bajaj Chetak, Hero Vida V1.
• Industrial DC Pin: Mahindra Treo, Piaggio Ape E-City, and Euler HiLoad commercial delivery EVs.

When an EV completely runs out of charge, the electronic parking brake locks and the electric drive motors engage high resistance. Towing an EV with wheels rolling on the asphalt can generate high back-EMF voltages that permanently damage the inverter and electric motor.

RaahSathi dispatches hydraulic flatbeds equipped with heavy-duty four-wheel rolling dollies (skates). These skates lift all four wheels of the EV off the road before pulling it onto the flatbed bed, guaranteeing zero transmission stress and zero motor burnout.

Commercial E-Rickshaw drivers and two-wheeler delivery riders can use the RaahSathi live map to locate verified 48V, 60V, and 72V smart battery swapping stations. The map shows live available charged battery slots, connector compatibility, and pricing. You can swap your depleted battery for a 100% pre-conditioned pack in under 90 seconds with zero charging downtime.

Yes, this is one of the most frequent EV breakdown causes. The high-voltage main traction battery cannot close its internal safety contactors unless the low-voltage 12V auxiliary battery powers up the vehicle's onboard computers (ECU/BMS). RaahSathi technicians carry specialized low-voltage jump-packs that safely reboot your EV's onboard controllers without triggering high-voltage isolation faults.

100% safe. All RaahSathi mobile EV charging units are certified IP67 waterproof and dustproof. They feature automated Ground Fault Interruption (GFI), insulation monitoring sensors, dual surge arrestors, and intelligent thermal management systems that automatically regulate current if ambient temperatures exceed 45°C. Charging is 100% spark-free and safe even during heavy monsoon rains.

If your electric vehicle enters limp/turtle mode or shows an orange HV warning lamp on the dashboard:

• Immediately pull over to the safe road shoulder and shut off the ignition.
• Never touch orange-sleeved cables or attempt to open the battery casing under the vehicle.
• Book an EV Diagnostic Scan on RaahSathi. Our certified EV technicians connect authorized OEM OBD-II diagnostic tools to scan BMS DTC codes, test insulation resistance, and clear temporary thermal safety lockouts.

Mobile EV rescue charging includes a transparent base dispatch fee (which covers transit and equipment setup) plus actual units (kWh) consumed. The exact rate per kWh and total estimated price are clearly displayed in the app before you confirm the booking. You never have to negotiate with the driver.

RaahSathi Stay™ is India's first roadside hourly accommodation network for motorists stranded by vehicle breakdowns, highway closures, or severe driving fatigue. Instead of being forced to pay for a full 24-hour hotel room, travelers and families can book verified highway motels, rest suites, and highway pods in flexible 3-hour, 6-hour, or 12-hour hourly slots at a fraction of standard hotel pricing.

Every listed motel and rest stop must pass our rigorous 22-point hygiene and security audit:

• Hygiene: 100% sanitized air-conditioned rooms, clean bed linens, and spotless washrooms with hot water.
• Security: 24×7 high-definition CCTV surveillance, guarded entry gates, and well-lit parking perimeters.
• Power Backup: Continuous automatic generator (DG set) power backup ensuring uninterrupted AC and charging.
• Convenience: High-speed Wi-Fi, pure RO drinking water, and safe, hygienic food options for families and children.

Yes, 24 hours a day, 7 days a week. Highway breakdowns and sudden emergencies don't wait for daytime check-in hours. All RaahSathi Stay partner properties maintain dedicated 24×7 front desks with instant digital check-in. Once you confirm your booking on RaahSathi, your room pass and GPS directions are generated immediately.

Yes. All participating properties feature spacious, flat-paved, CCTV-monitored parking lots large enough to accommodate passenger cars, towed vehicles, and recovery flatbed trucks overnight. Guarded premises ensure your vehicle and luggage remain 100% secure while you rest.

You pay strictly for the hours you need:

• 3-Hour Quick Rest (₹499 – ₹799): Ideal for taking a hot shower, a quick 2-hour power nap, and recharging devices while a roadside mechanic repairs your car.
• 6-Hour Comfort Stay (₹899 – ₹1,299): Perfect for sleeping off midnight fatigue safely before resuming your morning drive.
• 12-Hour Full Night Rest (₹1,499 – ₹1,999): Complete overnight stay for families with secure parking and morning breakfast facilities.

Safety is our absolute #1 priority. Every property in the RaahSathi Stay network is strictly vetted for verified on-site management, secure internal corridor doors (no open roadside shacks), bright perimeter lighting, and local police station registration. In addition, an emergency SOS button is integrated directly into your active booking screen for instant dispatch escalation.

You can check out anytime before your slot ends with a single tap on your screen. If your mechanic informs you that new parts are arriving in the morning and you need extra rest, you can extend your room slot with 1-click at proportional hourly rates directly from your phone without negotiating with the desk.

Many highway resort and motel partners feature dedicated pet-friendly rooms with outdoor garden walking areas. When filtering properties on the RaahSathi Stay map, simply look for the green "Pet Friendly" badge to ensure your pets are warmly welcomed.

Standby Ride™ ensures your travel plans are never derailed by vehicle mechanical failures. If your vehicle suffers an engine seizure, transmission blowout, or severe accident that cannot be fixed on the roadside, an on-demand replacement vehicle (sedans, SUVs, 7-seater MPVs) or an intercity one-way cab is dispatched to your breakdown spot within 30–45 minutes.

Yes, absolutely. You hand over your vehicle keys and digital custody handoff receipt to our verified towing partner. You and your family transfer your luggage into the Standby Ride vehicle and continue onward to your wedding, flight, vacation, or business meeting. We take full responsibility for towing and real-time repair tracking at the destination workshop.

We provide multiple vehicle categories to fit your group size and luggage requirements:

• Comfort Sedans: Maruti Dzire, Honda Amaze, Hyundai Aura (up to 4 passengers).
• Compact & Mid-Size SUVs: Hyundai Creta, Kia Seltos, Maruti Brezza for rough terrain and extra luggage.
• 7-Seater MPVs: Toyota Innova Crysta, Maruti Ertiga for large families and heavy luggage.
• Commercial Freight Loaders: Tata Ace, Mahindra Bolero Pickup for stranded commercial cargo shipments.

When a roadside breakdown requires a specific replacement component (e.g. alternator belt, radiator hose, fuel pump relay, clutch wire, brake pads, or new car battery), our rapid logistics runner collects the authentic OEM component from our network of 5,000+ verified auto parts distributors and delivers it directly to your mechanic on the highway within 30 to 60 minutes.

100% Genuine OEM/OES Guarantee. Every spare part supplied through RaahSathi is sourced from authorized distribution hubs of Bosch, Exide, Amaron, Castrol, Gabriel, Uno Minda, Lumax, and OEM manufacturers. All parts include manufacturer warranty cards and GST tax invoices. Counterfeit or refurbished parts are strictly prohibited under our partner guidelines.

Yes. Standby Ride provides point-to-point one-way intercity drops across Delhi-NCR, Jaipur, Agra, Chandigarh, Dehradun, Mumbai, Pune, Bengaluru, Hyderabad, and 50+ intercity routes. You are charged strictly for one-way transit with zero return toll or empty-km penalty charges.

Under our Cargo Shield vertical, when a commercial pickup or mini-truck breaks down carrying perishable dairy, fruits, pharmaceuticals, or high-value parcels, we dispatch a standby replacement commercial vehicle along with labor to safely transship the freight directly at the highway shoulder, protecting your delivery SLAs and avoiding cargo spoilage.

Pricing is 100% transparent. The quote generated on your screen includes the base vehicle hire, driver allowance, and specified destination distance. State taxes and FASTag expressway tolls are billed at actuals with transparent digital receipts attached directly to your final invoice.

RaahSathi completely eliminates roadside verbal price bargaining. We use a standardized 4-Layer Algorithmic Pricing Engine:

• 1. Base Visiting Fee: Categorized strictly by vehicle type (2-Wheeler ₹199, Car ₹299, Commercial ₹499, Heavy ₹799).
• 2. Distance Charge: Fixed per-km transit fee from technician's GPS location to the breakdown spot.
• 3. Standard Labor Rate: Standardized diagnostic & labor rate based on breakdown type (puncture, battery jumpstart, clutch, wiring).
• 4. Optional Parts: Explicit customer in-app approval required before any new part or fluid is fitted.

Zero hidden surge multipliers. You see the transparent total before confirming.

When you authorize a service, your payment is placed safely inside RaahSathi's Protected Escrow Vault. The partner technician CANNOT touch these funds until the work is 100% completed, verified by you, and you release the payment by providing your secret 4-digit Handshake OTP. If a technician fails to arrive or the issue is unresolved, your escrow deposit is refunded immediately to your original payment mode.

If an issue cannot be resolved on the spot due to severe internal engine or gearbox mechanical damage, you are only charged the nominal base inspection fee. If you choose to tow the car to a workshop through RaahSathi, the inspection fee is adjusted towards your flatbed towing fare so you never pay double.

Unlike taxi ride-hailing apps that hit users with unpredictable 3x or 4x surge pricing during emergencies, RaahSathi maintains strict, capped night rates. A modest, pre-defined night incentive (₹100 to ₹150) is allocated to compensate technicians working between 11:00 PM and 5:00 AM. This is displayed transparently upfront before you confirm.

We accept all modern Indian digital payment methods:

• UPI: Google Pay, PhonePe, Paytm, BHIM, and Cred UPI.
• Cards: All Visa, MasterCard, RuPay, and American Express Debit/Credit cards.
• Net Banking: Direct online banking across 50+ major public and private banks.
• Digital Wallets: RaahSathi In-App Wallet, Paytm Wallet, and Amazon Pay.
• Cash on Delivery (COD): Verified cash payment supported with digital OTP receipts.

Yes. Upon completion of every service, an automated, GST-compliant digital invoice is generated with your company’s GSTIN, vehicle registration number, and itemized service breakdown. You can download the PDF invoice directly from your app or receive it on your registered email for hassle-free corporate expense reimbursement.

Zero mandatory membership. RaahSathi operates on a 100% on-demand, Pay-As-You-Go model. You only pay when you face an actual roadside emergency. For frequent highway commuters and commercial fleet operators, we also offer optional annual RaahSathi Shield Passes that include complimentary towing, zero visiting fees, and free jumpstarts.

Never pay unapproved, unbilled cash. Every single rupee must be itemized through the official RaahSathi digital invoice. If an operator demands extra cash or threatens to withhold services, immediately tap "Dispute Fare" on your screen or call our 24x7 anti-fraud desk at +91 9891819236. We take immediate disciplinary action, dispatch backup units, and guarantee price protection.

We welcome all certified automotive professionals and roadside hospitality providers:

• Independent bike, car, and heavy commercial vehicle mechanics.
• Multi-brand garage owners, authorized service stations, and body shops.
• Hydraulic flatbed, wheel-lift, and crane tow truck operators.
• Mobile EV charging van owners and battery swapping franchise operators.
• Highway motels, dhabas, rest-stops, and hourly room operators.
• Spare parts wholesalers, battery dealers, and tyre repair shops.

Partner onboarding is 100% digital and takes under 15 minutes:

• Identity Proof: Aadhaar Card, PAN Card, or Driving License.
• Commercial Driving License: Required for tow truck drivers and rescue van operators.
• Workshop Details: Workshop photographs and trade registration (for physical garage partners).
• Payout Account: Bank account details or UPI ID for direct automatic earnings transfers.

Partners receive instant high-priority audio-visual alerts on their Partner Dashboard or smartphone app whenever a vehicle breaks down within their configured 5 to 25 km service radius. Every alert displays the customer's vehicle model, exact problem description, live GPS location, and estimated earnings before the partner decides to accept the order.

Earnings depend on your vehicle category, availability hours, and expressway proximity:

• Full-Time Mobile Mechanics: Earn between ₹45,000 to ₹95,000+ per month through visiting fees, puncture repairs, jumpstarts, and diagnostic labor.
• Hydraulic Flatbed Towing Operators: Earn between ₹1,20,000 to ₹2,50,000+ per month operating along high-traffic expressway corridors.
• Highway Motel & Rest Partners: Generate ₹80,000 to ₹1,80,000+ in extra revenue by monetizing empty daytime and midnight rooms through hourly bookings.

Instant 1-Click Payouts. The moment a job is completed and the customer shares their 4-digit Handshake OTP, the net earnings are instantly credited to your in-app RaahSathi Wallet. Partners can click "Withdraw" anytime 24×7 to transfer funds directly to their linked UPI ID or bank account in seconds with zero hold periods.

RaahSathi maintains the most partner-friendly commission policies in the roadside assistance industry. New partners enjoy a 0% commission period for their first 30 days. Subsequent platform commissions range between 10% to 15%, which covers automated customer acquisition, GPS server telemetry, 24×7 support desk dispatch, and payment gateway escrow fees.

Yes. Highway roadside assistance involves dangerous high-speed traffic. Active on-duty partners on expressway jobs are covered under our Partner Safety Shield, which includes personal accident disability coverage, complimentary high-visibility reflective safety vests, emergency magnetic warning beacons, and SOS emergency police escalation assistance.

100% Freedom & Flexibility. Partners are independent business owners. Use the "Go Online / Go Offline" toggle switch on your dashboard whenever you want to take orders, take rest breaks, or attend to personal commitments. There are zero penalties or compulsory login hours.